Please allow them a few days to come back to you.
If the game keeps crashing despite trying all the troubleshooting steps, please contact Firemonkeys directly. Next time there is an up date I save it straight away in case it happens again I saved it just before coming here in case I can't get back Now since I got all back and the bleached out hairs and teddies are back to full glory. All because of some sort of bug in the game. I been working on it to catching up and having to work over night depriving me of sleep. Ok so I knew that lost half a day in other words I had to start over and just well I did as the clock had started the day it was lunched as it said on it 13 days left.
Then I downloaded it from the App Store and had to go through the unseal routine of stating my age and so on then it came to the inportent part what was the last time it was saved to the cloud. In the end after all the trouble shooting I want through and still unable to play I had no others choices in the end only solution I had left as I read some of the comments on FB I removed my game in other words deleted it.